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Product Support Associate

Location: Sofia
Department: Product Support

Currently, we are expanding our Support team and are looking for a Product Support Associate. The role is based in Sofia.

Job requirements:

  • Excellent command of the English language;
  • Excellent communication skills;
  • Self-starter with attention to detail;
  • Ability to multi-task and make quick decisions;
  • Previous customer support experience will be considered as a significant advantage;
  • Interest or knowledge in Sports and/or eSports is аn advantage.


Key responsibilities:

  • Provide technical product assistance to all business customers in respect to UltraPlay software solutions;
  • Assess the impact, severity, and urgency of customer issues;
  • Analyze and troubleshoot customers issues in collaboration with the R&D team;
  • Record and document all issues related to customers;
  • Ownership of technical issues until resolution provided;
  • Set and manage expectations with customers, including regular and timely communication.


What we will give you in return:

  • Flexible working hours – morning, afternoon, and weekend shifts;
  • Opportunity to work from home;
  • Additional health insurance and other benefits;
  • Regular sport and team activities;
  • Communication transparency. We give you the freedom to express your own opinion and make suggestions on any aspects of the business and its development;
  • Opportunity to grow within the company based on regular performance reviews.

If you are interested in joining us as a Product Support Associate, please send your CV using the button below. We would like to inform you that only shortlisted candidates will be contacted.


You can read more about UltraPlay here:

UltraPlay is a multi-awarded betting provider, founded in 2010, offering a turn-key platform to online operators worldwide. The company focuses on sports and eSports betting, live betting, white-label, online casino, and blockchain technology.

Assembled by a team of iGaming professionals with vast experience in betting product development, operations, eSports, and marketing, UltraPlay is a trusted partner for delivering superior sports software and odds products to its customers.


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