Product Support Associate

Product Support Associate

Location: Sofia
Department: IT

Currently, we are expanding our Support team and are looking for a Product Support Associate. The role is based in Sofia. 

Job requirements:

  • Excellent command of the English language;
  • Excellent communication skills;
  • Self-starter with attention to detail;
  • Ability to multi-task and make quick decisions;
  • Previous customer support experience will be considered a significant advantage;
  • Interest or knowledge in Sports and/or eSports is аn advantage.

Key responsibilities:

  • Provide technical product assistance to all business customers in respect to UltraPlay software solutions;
  • Assess the impact, severity, and urgency of customer issues;
  • Analyse and troubleshoot customers’ issues in collaboration with the R&D team;
  • Record and document all issues related to customers;
  • Ownership of technical issues until resolution is provided;
  • Set and manage expectations with customers, including regular and timely communication.

What we will give you in return:

  • Flexible working hours – morning, afternoon and weekend shifts;
  • Additional health insurance and other benefits;
  • Additional days paid leave; 
  • Regular sport and team activities;
  • Communication transparency. We give you the freedom to express your own opinion and make suggestions on any aspects of the business and its development;
  • Opportunity to grow within the company based on regular performance reviews.

If you are interested in joining us, please send your CV using the button below. We would like to inform you that only shortlisted candidates will be contacted.

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